A recent crackdown on abusive users took place between 9/13(Fri) – 9/19(Thu) to maintain a fair gaming environment for all Descendants. If you come across any abusive behavior, report it using the in-game feature.
During the crackdown:
– 85 users were permanently banned for creating, distributing, or using unauthorized programs.
– 108 users were permanently banned for exploiting the Open Store process for unfair gains.
The enforcement actions were carried out based on reports from Descendants and monitoring. If you want to dispute a claim related to the Open Store’s payment process, visit the official website > Customer Service > 1:1 Support. For claims related to chargebacks, contact the platform store where the payment was made.
The team is committed to ensuring a pleasant gaming experience for all Descendants. Thank you for your cooperation.